January 2022

PRD Software and HelpMaster 25 years!

25 years is a huge milestone for an IT company

PRD Software started in 1997 in Canberra Australia, and has focussed solely on HelpMaster and service management solutions and consulting all of this time.

We're still a privately held company based in Canberra and going from strength to strength.

Here's to the next 25! We're really just getting started.

Thank you to our clients, friends and partners! Together we've made this happen!

December 2021

New major version of HelpMaster v22 released

Lots of improvements in the web portal, workflow, automation and performance. Businesses have embraced Enterprise Service Management (ESM) and the web request catalog and workflow is a huge hit.

January 2020


Work from home = web portal

The world changes. HelpMaster upgrades and sales boom as businesses looking for web-based solutions for their work-at-home workers increases.

January 2019

HelpMaster v19 released

Major Web portal, Workflow and Change Management Improvements. PowerBI reporting

May 2017

PRD Software and HelpMaster 20 years anniversary.

20 years of product development, evolution and refinement. We still have some of our first clients using HelpMaster!

Thank you to all of our clients, partners, staff, industry friends and fellow vendors for a great 20 years in the ITSM space. We're looking forward to continued growth, product development and increasing our push into the Enterprise Service Management.

Still a privately held Australian company

HelpMaster v17 pre-release on display

Next-gen web portal, change management, improved UI/UX, major workflow enhancements. HelpMaster is enterprise service management ready. CeBIT Convention, Sydney


HelpMaster v16 released

Workflow Improvements, toolbar UI overhaul, images for sits, clients, barcodes, QR codes for assets, triggered alerts


HelpMaster v15 released

CeBIT Convention, Sydney

New version of HelpMaster includes new alert and trigger automation, workflow and process templates, auto-assign algorithms, new theming engine, and a new look for the menus and toolbars.


HelpMaster v14 released

Virtual issues, dockable info panels, feedback for jobs and knowledge base, revamped email accounts


PRD Software exhibits at the ITSMFA national conference in Canberra, Australia

HelpMaster exhibits at our hometown ITSM event and demonstrates the new automation and workflow capabilities of the product

International Business Competition

PRD Software work with the Australian National University for their International Business Competition. Marketing plans and strategies are developed for increased sales in Singapore, USA, Europe, Australasia and South Africa


PRD Software nominated for Business Excellence Award at CeBIT

HelpMaster v11 released


HelpMaster v10 released

Windows 7 certified, Attachments improvements, client avatars, drag 'n drop email logging, email parsers and more


HelpMaster v9.1 released

Multiple skillgropus, New web portal, Knowledge Base improvements


PRD Software exhibits at the ITSMFA national conference in Canberra, Australia

Our hometown ITSM event


10 Years of PRD Software and HelpMaster!

Over 50 Countries, 1000's of clients

HelpMaster is being used in organizations of all shapes and sizes. Government agencies, schools and education, hospitals, medical facilities, banking and insurance, aged care, public and private business

Use-cases include IT Helpdesk, Software bug tracking, Customer Relationship Management, General tasking and ticketing


Winner of ACT Chief Ministers Export Awards

For global sales and export of HelpMaster for an Australian Company. Made in Canberra, Australia


HelpMaster release

HelpMaster continues to evolve and grow as a product based on the feedback and suggestions we receive.


HelpMaster release

New features include a new feedback system for knowledge base articles and jobs. Text and spell checker improvements, and a re-vamped email architecture


PRD Software is a Microsoft Certified Partner

ISV Competency. PRD Software and HelpMaster is independantly verified to comply with best-practise development and coding standards


HelpMaster release

Another year, another version, more worldwide sales.

Many of our features and refinements come from client requests. This has always been a key part of our software development, and always will be.


HelpMaster release

HelpMaster continues to mature and refine as a flexible, template-based helpdesk software tool. Improvements in knowledge base, auto-email-ticketing and web portal for client self-service feature in the latest release.


HDI PACRIM Helpdesk Conference

Royal Pines Golf Course, Gold Coast, Australia. PRD Software would go on to exhibit at the HDI Australia event for the next 10 years.

ITIL appears in Australia through Pink Elephant booth


HelpMaster 5 release

HelpMaster sales are booming, post Y2K and the transistion from helpdesk to ITSM starts to emerge.

Midnight, December 31 1999

Y2K Hits!

The IT world did not end. The pre-Y2K sales boom in Information Technology infrastructure and software modernization accelerate HelpMaster sales and growth internationally.

September 1998

PRD Software attend the HDAA launch meeting in our hometown of Canberra

The IT support and helpdesk industry starts to take off in Australia.

HelpMaster 3 released

World-wide sales reach > 500 customers!

PRD Software is registered as a private Australian company

HelpMaster goes to market as an Access database with VB front-end helpdesk software First sale to Taranaki Polytech, New Zealand! Let's go!