I hope someone can help me. We have just started using the Web module and have found that for certain things it works quite well, but for other things it looks like Helpmaster breaks.
I am able to search for jobs, open them and action them. However whenever there is a multi-page list of jobs and I attempt to navigate to the next page, I get a spinning Helpmaster Pro logo and nothing else. This also occurs in the Helpdesk explorer, on first opening the explorer, it shows the first 10 jobs which I can open and action accordingly. As soon as I click on any other folder, it shows the spinning logo and I cannot do anything else. Whenever I receive the spinning logo, the only thing I can do is click on Home.
I see the following error in the bottom left-hand side of the browser:
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.2)
Timestamp: Wed, 2 Sep 2009 01:47:46 UTC
Message: Access is denied.
Line: 1
Char: 7546
Code: 0
URI: https://serverpath/HelpMa...t=633767876660000000
This occurs under different versions of IE (7 & 8).
I have re-installed the web module but am still getting the same symptoms. Did I forget to install some prerequisite? Any help you can give would be great.